Stop losing customers
in WhatsApp chaos
Pingly unifies WhatsApp Business, personal WhatsApp (no BSP needed), and web chat into one AI-powered platform — so your team handles 5× more conversations without adding headcount.
Free 14-day trial · No credit card · Cancel anytime
Sound familiar?
The problems every growing
business faces on WhatsApp
Hundreds of WhatsApp messages, zero system
Your team is copy-pasting replies, dropping conversations, and burning hours on repetitive questions — while leads go cold.
Bot answers questions your customers didn't ask
Generic AI bots hallucinate, confuse customers, and destroy trust. You need a bot trained on your own business data.
WhatsApp calls ring. Nobody answers.
Customers call your WhatsApp number expecting support. Without a routing system, those calls vanish — and so does the customer.
You're paying for 5 tools that don't talk to each other
CRM here, helpdesk there, live chat elsewhere. Every context switch costs time. Every integration bill adds up.
All your channels, one inbox
Three ways to reach customers.
One place to manage them.
Whether you have a BSP API account, just a personal phone, or a website — Pingly connects them all.
WhatsApp Business API
- Send approved template broadcasts
- Bulk campaigns to thousands of contacts
- Rich media — images, docs, buttons
- Official green tick verified number
- 📞 Handle incoming WhatsApp voice calls
- 🤖 Connect calls to AI Voice Agent
WhatsApp Direct
- Connect your personal WhatsApp in 30 seconds
- Full AI bot + inbox on your own number
- Zero per-message BSP costs
- 🔔 Get WhatsApp call notifications in Pingly
Web Chat Widget
- Embed on any site in one script tag
- AI bot answers 24/7 — no agent needed
- Live handoff to human agent instantly
- Multiple widgets for different sites
WhatsApp Direct —
no API fees, no BSP
Connect your personal WhatsApp by scanning a QR code. That's it. No Gupshup account. No Meta API approval. No per-message billing.
Your personal number gets the full Pingly experience — AI bot, unified inbox, broadcast campaigns, SLA tracking, and WhatsApp call notifications. All on the number you already use.
AI Agent
An AI that actually
knows your business
Most bots answer questions using generic internet data. Pingly's AI bot is trained exclusively on your own documents, FAQs, and website — so it gives accurate, on-brand answers every time.
- Trained on your PDFs, website pages, and FAQs — not generic internet data
- Reads the last 20 messages for context before every reply
- Respects your business hours — goes quiet at 6 PM, resumes at 9 AM
- Hands off to the right agent the moment the conversation needs a human
- Agent goes idle? Bot automatically steps back in after your timeout window
- Detects customer language — replies in English, Hindi, Gujarati, and more
Voice & Calls
WhatsApp Business API (BSP)WhatsApp calls
finally go somewhere
Most businesses ignore WhatsApp voice calls because there's no system to handle them. Pingly routes them to your VOIP PBX — or to an AI voice agent that answers 24/7.
WA Direct shows you call notifications inside Pingly — you'll never miss a customer call. Full call routing & AI Voice Agent require BSP (WhatsApp Business API) integration.
Everything in one platform
Replace 5 tools with one
Inbox, CRM, helpdesk, live chat, team chat, analytics — fully integrated, not stitched together with APIs.
Unified Inbox
WA Business + WA Direct + Web Chat — all replies in one place, with SLA timers and unread counts.
AI Bot
Handles routine queries 24/7. Falls back to agents seamlessly. No cold, scripted flows.
Sales Leads CRM
5-stage pipeline board. AI detects sales intent and auto-creates leads from WhatsApp and web chat.
Support Tickets
Every conversation becomes a ticket if needed. AI auto-summarises. SLA breach alerts fire in real time.
CSAT Surveys
Auto-sends a star-rating survey on resolve. Track satisfaction per agent, per channel, over time.
Team Chat
Internal DMs and group channels. Online presence, read receipts, reactions — all inside Pingly.
Analytics
Agent leaderboard, conversation trends, CSAT score, campaign delivery rates, SLA breaches — all exportable.
Voice & Calls
BSP: Route inbound WhatsApp calls to VOIP PBX or AI voice agent. WA Direct: get call notifications in Pingly.
Setup in minutes
How it works
Connect your channels
Link WhatsApp Business API, scan QR for WA Direct, and paste a widget script on your site. Ready in minutes.
Train your AI bot
Upload your product docs, FAQs, and pricing. Pingly's AI bot learns your business — not generic internet answers.
Let the AI handle it
Bot answers 24/7. When a customer needs a human, it assigns to the right agent instantly — with full context.
Simple Pricing
Plans that grow with you
Start free. No credit card. Upgrade when you're ready. Annual billing saves 20%.
Why teams switch to Pingly
How Pingly compares to alternatives
Migrating from Wati, respond.io, AiSensy, DelightChat, Intercom, or Freshdesk? Here's what you get with Pingly that the others don't offer.
| Capability | Pingly | Wati / AiSensy | Intercom / Freshdesk |
|---|---|---|---|
| WhatsApp without BSP account (QR scan) | ✓ | ✕ | ✕ |
| AI bot trained on YOUR documents & FAQs | ✓ | ⚠️ Basic | ⚠️ Add-on |
| WhatsApp voice call → VOIP routing | ✓ | ✕ | ✕ |
| AI Voice Agent for WhatsApp calls | ✓ | ✕ | ✕ |
| Unified inbox: WA Business + WA Direct + Web Chat | ✓ | ⚠️ WA only | ⚠️ No WA Direct |
| Bot-first → idle timeout → auto bot resume | ✓ | ✕ | ✕ |
| Built-in CRM leads + helpdesk tickets | ✓ | ✕ | ✓ |
| Internal team chat | ✓ | ✕ | ✓ |
| WhatsApp broadcast campaigns | ✓ | ✓ | ⚠️ Email only |
| India pricing (INR, Razorpay) | ✓ | ✓ | ✕ |
| Starts at ₹999/month | ✓ | ✕ | ✕ |
Comparison based on publicly available feature lists as of 2025. Features may vary by plan.
Common questions
Frequently asked questions
Can I use WhatsApp without a BSP (Business Solution Provider) account?
How is Pingly different from Wati, AiSensy, or respond.io?
What AI model powers the Pingly chatbot?
Can multiple agents share one WhatsApp number?
Can Pingly route WhatsApp voice calls to my call center?
Does Pingly work for small businesses in India?
Is there a free trial?
Can I embed a chat widget on my website?
Still have questions? Email us at support@samcomtechnologies.com or chat on WhatsApp
Your team's last day of
WhatsApp chaos starts now
Connect your first channel in under 5 minutes. The AI bot handles the first wave of messages while you watch.