WhatsApp Customer Care & Broadcast System

The smarter way to manage WhatsApp at scale

Pingly gives your team one platform to broadcast campaigns, handle customer replies, resolve support tickets, and measure every interaction — powered by your own Gupshup WhatsApp API.

10x

Faster customer replies

vs. manual WhatsApp handling

98%

Message delivery rate

via approved Gupshup API

3 roles

Team access control

Admin · Manager · Support

pingly.in/inbox
Pingly
Dashboard
Campaigns
Inbox
Contacts
Tickets
Settings

Open Conversations

42

Unread Messages

18

Pending Tickets

7

R

Rajesh Sharma

When will my order be delivered?

2m

P

Priya Patel

Thank you for the quick response!

15m

A

Amit Kumar

I need help with my account

1h

Everything you need

Built for WhatsApp-first teams

From bulk messaging to one-on-one customer care — Pingly covers the full lifecycle of WhatsApp communication.

WhatsApp Broadcast Campaigns

Launch template-approved bulk campaigns with audience segmentation, scheduling, and real-time delivery tracking across thousands of contacts.

Unified Customer Inbox

Handle all inbound replies in one place. Reply with text, images, videos and documents. Flag important messages and search across conversations.

Support Ticket System

Convert conversations into support tickets. Assign to agents, add notes, track resolution status, and keep a full history of every customer issue.

Multi-Agent Roles

ADMIN, MANAGER, and SUPPORT roles with fine-grained access. Support agents only see the inbox — no accidental changes to campaigns or contacts.

Real-Time Notifications

Live unread badge counts, socket-powered updates, and instant alerts the moment a customer replies — no message ever slips through.

Your Own Gupshup Config

Connect your own Gupshup WhatsApp Business API credentials. Each account is fully independent with its own API key and phone number.

Simple onboarding

Get started in 4 steps

01

Request Access

Fill in your name, company, and email on our signup form.

02

Admin Approves

Our team reviews your request and activates your account within 24 hours.

03

Configure Gupshup

Add your own Gupshup API credentials in Settings — your own WhatsApp number.

04

Go Live

Start broadcasting, managing your inbox, and handling customer support instantly.

Ready to use Pingly?

Submit your access request today. Our team will review and activate your account within 24 hours.