Stop losing customers
in WhatsApp chaos
Every WhatsApp message — business numbers, personal numbers, and your website chat — in one inbox. An AI trained on your own prices and FAQs answers the repetitive questions, so your team handles 5× more conversations without hiring.
The AI answered from your own price list. A human stepped in once — to close the sale.
Sound familiar?
The problems every growing
business faces on WhatsApp
Hundreds of WhatsApp messages, zero system
Your team is copy-pasting replies, dropping conversations, and burning hours on repetitive questions — while leads go cold.
Bot answers questions your customers didn't ask
Generic AI bots hallucinate, confuse customers, and destroy trust. You need a bot trained on your own business data.
WhatsApp calls ring. Nobody answers.
Customers call your WhatsApp number expecting support. Without a routing system, those calls vanish — and so does the customer.
You're paying for 5 tools that don't talk to each other
CRM here, helpdesk there, live chat elsewhere. Every context switch costs time. Every integration bill adds up.
All your channels, one inbox
Three ways to reach customers.
One place to manage them.
Whether you have a BSP API account, just a personal phone, or a website — Pingly connects them all.
WhatsApp Business API
- 💸 Connect Meta directly — Meta bills you, no reseller markup
- Or use a BSP like Gupshup — switch anytime, one setting
- Create & submit templates from Pingly, approvals in real time
- Bulk campaigns to thousands of contacts
- Official green tick verified number
- 📞 Handle incoming WhatsApp voice calls
- 📞 Answer WhatsApp calls in Pingly — no PBX needed
WhatsApp Direct
- Connect your personal WhatsApp in 30 seconds
- 📱 Multiple numbers per workspace — 2 to 10+ by plan
- Full AI bot + inbox on your own number
- 📣 Post & schedule WhatsApp Status updates
- 👥 Group broadcasts & group conversations
- 🛡️ Anti-ban warm-up for safer bulk sending
- Zero per-message BSP costs
Web Chat Widget
- Embed on any site in one script tag
- AI bot answers 24/7 — no agent needed
- Live handoff to human agent instantly
- Multiple widgets for different sites
WhatsApp Direct —
no API fees, no BSP
Connect your personal WhatsApp by scanning a QR code. That's it. No Gupshup account. No Meta API approval. No per-message billing.
Your personal number gets the full Pingly experience — AI bot, unified inbox, broadcast campaigns, SLA tracking, and WhatsApp call notifications. All on the number you already use.
AI Agent
An AI that actually
knows your business
Most bots answer questions using generic internet data. Pingly's AI bot is trained exclusively on your own documents, FAQs, and website — so it gives accurate, on-brand answers every time.
- Trained on your PDFs, website pages, and FAQs — not generic internet data
- Reads the last 20 messages for context before every reply
- Respects your business hours — goes quiet at 6 PM, resumes at 9 AM
- Hands off to the right agent the moment the conversation needs a human
- Agent goes idle? Bot automatically steps back in after your timeout window
- Detects customer language — replies in English, Hindi, Gujarati, and more
Your AI, your account, your bill
Bring your own AI key.
Eight providers. Zero lock-in.
Most WhatsApp platforms resell AI to you at their markup and decide which model you get. Pingly connects to your own provider account — so you choose the model, you see the real cost, and switching is a dropdown.
Automatic failover
Set an order of providers. If your primary runs out of credit or hits a rate limit, the next one answers the customer — automatically, mid-conversation. Your bot does not go silent because one account ran dry at midnight.
Run the AI for free
Four of the eight have genuine free tiers. Start with a free Gemini or Groq key and your WhatsApp AI bot costs nothing to run — then move to a paid model when volume justifies it.
Keys encrypted, keys yours
Your API keys are stored encrypted with AES-256 and used only to answer your customers. Cancel Pingly and the provider account stays yours — there is nothing to migrate off.
Same principle as WhatsApp itself: connect your own Meta account, connect your own AI account. You own the accounts that cost money.
Voice & Calls
WhatsApp Business API (BSP)WhatsApp calls
finally go somewhere
Most businesses ignore WhatsApp voice calls because there's no system to handle them. With Meta Cloud API, Pingly answers them in the browser — no phone system required. Already have a PBX? Route the calls there instead.
WA Direct shows you call notifications inside Pingly — you'll never miss a customer call. Full call routing requires BSP (WhatsApp Business API) integration.
Everything in one platform
Replace 5 tools with one
Inbox, CRM, helpdesk, live chat, team chat, analytics, video meetings & calendar bookings — fully integrated, plus two-way sync to Zoho CRM, Google, Outlook & Calendly.
Unified Inbox
WA Business + WA Direct + Web Chat — all replies in one place, with SLA timers and unread counts.
Multi-Number WhatsApp
Connect several WhatsApp Direct numbers in one workspace — 2 to 10+ by plan. Each conversation, reply, and anti-ban limit is tracked per number.
Own Your WhatsApp API
Connect your own Meta Cloud API account and Meta bills you directly — no reseller markup. Or use a BSP like Gupshup. Switching is one setting; conversations, contacts and approved templates carry over.
Broadcasts & Status
Bulk campaigns, group broadcasts, and WhatsApp Status (Stories) you can post or schedule — with built-in anti-ban warm-up that paces sends to keep your number safe.
AI Bot
Handles routine queries 24/7. Falls back to agents seamlessly. No cold, scripted flows.
Sales Leads CRM
5-stage pipeline board. AI detects sales intent and auto-creates leads from WhatsApp and web chat.
Support Tickets
Every conversation becomes a ticket if needed. AI auto-summarises. SLA breach alerts fire in real time.
CSAT Surveys
Auto-sends a star-rating survey on resolve. Track satisfaction per agent, per channel, over time.
Team Chat
Internal DMs and group channels. Online presence, read receipts, reactions — all inside Pingly.
Analytics
Agent leaderboard, conversation trends, CSAT score, campaign delivery rates, SLA breaches — all exportable.
Voice & Calls
Meta Cloud API: answer inbound WhatsApp calls right in Pingly — no PBX needed — or route them to your VOIP PBX. Gupshup: route to your SIP trunk. WA Direct: get call notifications in Pingly.
Video Meetings
Start a Zoom, Google Meet, or Teams call from any chat. The join link is auto-sent on WhatsApp and saved to the lead. Zoom recordings & AI summaries sync back automatically.
Zoho CRM Sync
Two-way contact sync with Zoho CRM — matched by phone, runs automatically. Leads captured on WhatsApp flow straight into your CRM and back.
Calendar Bookings
Calendly, Cal.com, Google Calendar & Outlook. A booking auto-creates the appointment + contact and fires a WhatsApp confirmation — appointments sync to your team calendar.
Drip Sequences
Multi-step follow-ups that send themselves on a schedule — and respect business hours, so nothing goes out at 3 AM. Works on WA Direct and the Business API, and every auto-sent message appears in the inbox with delivery ticks.
Group Lead Radar
Watches your WhatsApp groups for buying signals against rules you define, and queues them for review. A signal never becomes a lead on its own — a person promotes it, so your pipeline stays clean.
Callback Requests
When someone asks to be called back, the AI spots it, confirms on WhatsApp, and drops it into a callback queue with a badge — so the request is not buried in a thread nobody reopens.
Developer API
REST API + webhooks to send & receive WhatsApp from your own software — text, images, documents, delivery events, and your own customer IDs echoed back on every event. Full API docs included.
Setup in minutes
How it works
Connect your channels
Link WhatsApp Business API, scan QR for WA Direct, and paste a widget script on your site. Ready in minutes.
Train your AI bot
Upload your product docs, FAQs, and pricing. Pingly's AI bot learns your business — not generic internet answers.
Let the AI handle it
Bot answers 24/7. When a customer needs a human, it assigns to the right agent instantly — with full context.
Simple Pricing
Plans that grow with you
Start free. No credit card. Upgrade when you're ready. Annual billing saves 20%.
Why teams switch to Pingly
How Pingly compares to alternatives
Migrating from Wati, respond.io, AiSensy, DelightChat, Intercom, or Freshdesk? Here's what you get with Pingly that the others don't offer.
| Capability | Pingly | Wati / AiSensy | Intercom / Freshdesk |
|---|---|---|---|
| WhatsApp without BSP account (QR scan) | ✓ | ✕ | ✕ |
| AI bot trained on YOUR documents & FAQs | ✓ | ⚠️ Basic | ⚠️ Add-on |
| WhatsApp voice call → VOIP routing | ✓ | ✕ | ✕ |
| Route WhatsApp calls to VOIP PBX / SIP | ✓ | ✕ | ✕ |
| Unified inbox: WA Business + WA Direct + Web Chat | ✓ | ⚠️ WA only | ⚠️ No WA Direct |
| Bot-first → idle timeout → auto bot resume | ✓ | ✕ | ✕ |
| Zoom / Google Meet / Teams from the chat | ✓ | ✕ | ✕ |
| Calendar bookings (Calendly/Cal.com/Google/Outlook) | ✓ | ⚠️ Limited | ✕ |
| Two-way Zoho CRM contact sync | ✓ | ✕ | ⚠️ Add-on |
| Built-in CRM leads + helpdesk tickets | ✓ | ✕ | ✓ |
| Internal team chat | ✓ | ✕ | ✓ |
| WhatsApp broadcast campaigns | ✓ | ✓ | ⚠️ Email only |
| India pricing (INR, Razorpay) | ✓ | ✓ | ✕ |
| Starts at ₹999/month | ✓ | ✕ | ✕ |
Comparison based on publicly available feature lists as of 2025. Features may vary by plan.
Common questions
Frequently asked questions
Can I use WhatsApp without a BSP (Business Solution Provider) account?
How is Pingly different from Wati, AiSensy, or respond.io?
What AI model powers the Pingly chatbot?
Can multiple agents share one WhatsApp number?
Can Pingly route WhatsApp voice calls to my call center?
Does Pingly work for small businesses in India?
Is there a free trial? How fast can I start?
Will my WhatsApp number get banned for bulk messaging?
Does Pingly have an API for developers?
Can I embed a chat widget on my website?
Still have questions? Email us at support@samcomtechnologies.com or chat on WhatsApp
Your team's last day of
WhatsApp chaos starts now
Connect your first channel in under 5 minutes. The AI bot handles the first wave of messages while you watch.